How did tear gas end up in your building?
scenarioDeployed indoors during a police operation0% (0)
Drifted in from a protest or street event outside0% (0)
Carried through shared corridors or HVAC from another unit0% (0)
Accidental discharge of a personal defense spray0% (0)
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What was the first thing you tried to reduce the irritation?
safetyOpened windows and ran fans or the air conditioner0% (0)
Wiped or mopped surfaces with household cleaners0% (0)
Left the building and called for professional help0% (0)
Waited it out without doing anything0% (0)
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Which part of a professional quote was hardest to understand or accept?
costReplacing carpet, couches, or drapes instead of cleaning them0% (0)
Cleaning ductwork and HVAC components0% (0)
Treating rooms that never saw a canister0% (0)
None of it; the scope made sense to me0% (0)
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How clear was it who was responsible for paying for cleanup?
processClear from the start; one party accepted responsibility0% (0)
Unclear at first, but resolved through insurance0% (0)
Disputed between landlord, tenant, or agency0% (0)
Still unresolved0% (0)
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How long did irritation continue after the event, in your experience?
generalIt faded within a day or so of airing out0% (0)
It kept returning until professional cleaning was done0% (0)
It persisted even after a first round of cleaning0% (0)
I am not sure; symptoms came and went0% (0)
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How well did the providers you called explain their plan for CS or OC residue?
industryVery well; they explained chemicals and steps without being asked0% (0)
Adequately, once I asked pointed questions0% (0)
Poorly; they treated it like ordinary cleaning or odor work0% (0)
I did not contact a provider0% (0)
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Which belongings were you most reluctant to give up?
scenarioFurniture such as sofas, mattresses, or chairs0% (0)
Clothing and bedding0% (0)
Rugs, carpet, or window coverings0% (0)
I was willing to discard anything that might re-irritate us0% (0)
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What would have helped you most in the first day after the event?
processClear guidance on what not to do0% (0)
A way to find out which agent was used0% (0)
Knowing who to call about who pays and insurance0% (0)
Somewhere else to stay while the building was assessed0% (0)
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How did you first learn that residue was still in your home after the event?
safetyMy eyes or throat reacted when I went back inside0% (0)
Symptoms started when the heating or cooling came on0% (0)
A family member or pet reacted first0% (0)
A provider or inspector pointed it out0% (0)
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Who in your household worried you most during re-entry?
safetyYoung children0% (0)
Someone with asthma or another breathing condition0% (0)
Pets0% (0)
Older adults0% (0)
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How comfortable were you going back inside before cleanup was complete?
safetyComfortable, with basic precautions0% (0)
Uneasy, but I went in briefly0% (0)
I waited until the crew said it was clear0% (0)
I have not gone back inside yet0% (0)
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Which cost surprised you most during tear gas cleanup?
costReplacing soft goods like mattresses and couches0% (0)
HVAC and duct work0% (0)
Temporary housing while the home was closed0% (0)
Repairs to doors, windows or other damage0% (0)
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How did you approach paying for the cleanup?
costMostly through homeowners or renters insurance0% (0)
Through a claim with the agency or city0% (0)
Out of pocket while claims were pending0% (0)
The landlord or building owner handled it0% (0)
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When comparing bids, what mattered most to you?
costTotal price0% (0)
How clearly the scope explained soft goods and HVAC0% (0)
The company's experience with tear gas0% (0)
How soon they could start0% (0)
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Which step of the cleanup process did you find most confusing?
processDeciding which belongings to keep or discard0% (0)
Understanding why the HVAC needed attention0% (0)
Knowing when it was safe to move back in0% (0)
Figuring out the order of the work0% (0)
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How involved did you want to be while the crew was working?
processDaily updates and occasional visits0% (0)
Updates only at major milestones0% (0)
Just the final walkthrough0% (0)
I preferred to let the crew handle everything0% (0)
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How would you describe the documentation you received at the end of the job?
processDetailed and useful for claims0% (0)
Adequate, but I had to ask for more0% (0)
Minimal, mostly just an invoice0% (0)
I have not received it yet0% (0)
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What do you think would most improve tear gas cleanup services?
industryMore providers with specific experience0% (0)
Clearer ways to confirm the job is done0% (0)
Better coordination with insurers and agencies0% (0)
More transparent pricing0% (0)
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How did you feel about companies that advertise ozone or fogging for tear gas?
industrySkeptical from the start0% (0)
Open to it until I learned more0% (0)
I tried it and was disappointed0% (0)
I never came across those offers0% (0)
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Where did you find the provider you ultimately hired?
industryA referral from my insurer0% (0)
A recommendation from a friend, neighbor or landlord0% (0)
An online search0% (0)
I did not hire a provider0% (0)
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What was the hardest part of the experience overall?
generalThe disruption to daily life0% (0)
Dealing with insurance or agency claims0% (0)
Worry about health effects0% (0)
Losing belongings0% (0)
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How much did you know about tear gas residue before this happened?
generalAlmost nothing0% (0)
A little from news coverage0% (0)
Some from past exposure or work0% (0)
Quite a lot0% (0)
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If residue reached your home from a neighboring unit, how did you handle it?
scenarioCoordinated cleanup with the neighbor or landlord0% (0)
Arranged my own cleanup separately0% (0)
Waited to see if symptoms faded0% (0)
This did not apply to me0% (0)
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Which space in your home was hardest to get back to normal?
scenarioBedrooms and bedding0% (0)
The living room and upholstered furniture0% (0)
The kitchen and food storage0% (0)
Closets and stored clothing0% (0)
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